San Juan, Puerto Rico
20140301_Trade 151_0278.jpg

Guest House Policies

 
 

GUEST HoUSE Policies

NON SMOKING PROPERTY

  • Dream Inn is a non-smoking property. A $200 smoke recovery fee will be applied for any violations of this policy.

ACCESIBILITY

  • The guest house is wheelchair accessible, it features one fully accessible room.

CHECK IN

  • Check In Time is from 3:00pm to 10:30pm. $25.00 will be charged for check in’s after 11:00pm. No check in’s after 2:00AM.

  • Check Out Time: 11:00am

  • Front desk hours are 8:30am to 11:00pm. All check in’s after 11:00pm need to be notified by email at least 24 hours before arrival.

EARLY CHECK-IN AND/OR LATE CHECK-OUT POLICY

Early Check-Ins are welcome anytime after 8:30am. We will gladly store your bags so you can enjoy our roof deck, or explore the neighborhood and the beach while we get your room ready.
Late Check-Ins after 10.30pm require a 24 hour advance arrival notice and are subject to a late check in fee of $25.00. No Check-Ins after 2:00am unless there have been unavoidable circumstances.

  • Late Check Out requests are extended complimentary based on availability (up to a certain time).

Check out time is 11:00am
Late Check Out can be scheduled until 4:00pm. It is subject to availability. Kindly contact front desk on the morning of the departure. A cost of $50.00 applies to all Check Outs after 11:00am.

ROOM OCCUPANCY

  • Max Occupancy 2 adults

  • One child under 12 sharing the same bed stays free.

CANCELLATION POLICY

  • Cancellation fee for standard rates is 2 nights.

  • All Standard Policy cancellations have to be made 5 days before arrival date.

  • Cancellations need to be confirmed by email. We do not accept cancellations over the phone.

  • No refunds for no shows, late arrivals or early departures.

  • No Refunds for Non Refundable Reservations and rates will be charged in full anytime after the reservation

  • Rates are subject to change without notice.

  • A fee of $50.00 will be applied for lost or damaged room/entrance key.

  • Safe boxes must be left open at checkout.

  • One night deposit can/will be charged anytime after the reservation.

PAYMENT OPTIONS

  • We accept most major credit cards.

  • Room payments can be made in cash, although we do require a credit card at check-in to guarantee incidentals.

PET POLICY

  • No pets allowed except Guide dogs with certified documentation.

HOTEL PARKING

  • Limited parking available free on a first come basis.

  • We do not charge or guarantee parking. Street parking is also an option close by and is free.